Privacy Policy
Effective Date: 03.02.2022
At 24-7locksmiths.uk we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of visitors to our website, www.24-7locksmiths.uk and our clients. It also outlines your rights and how to exercise them under the UK GDPR and the Data Protection Act 2018.
By using our Site or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect:
We may collect and process the following types of personal information about you:
1.1 Personal Data You Provide Directly:
Contact information: Your name, address, email address, phone number, and any other information you provide through forms or while contacting us.
Service details: Information relevant to the locksmith services you request (e.g., address of the property or location where services are to be performed).
Payment details: Billing address, credit/debit card information, or bank account details.
Feedback or inquiries: Any information you provide when contacting us via email, phone, or our online forms.
1.2 Information Collected Automatically:
When you visit our Site, we may collect technical information automatically, including:
IP address
Browser type and version
Time zone setting
Operating system and platform
Device information (such as mobile network data, hardware, etc.)
Cookies and tracking data (see our Cookie Policy for more information)
2. How We Use Your Information
We use your personal data for the following purposes:
To provide services: We use your information to respond to your requests, schedule and provide locksmith services, and communicate with you.
To process payments: We collect and use your payment information to process transactions related to our services.
Customer support: Your information helps us provide customer support and resolve any issues or concerns.
Marketing purposes: With your consent, we may send you marketing emails about promotions, offers, or new services. You can opt out of these communications at any time.
Legal obligations: We may use your data to comply with legal and regulatory obligations, including accounting and taxation requirements.
Improvement of our services: We may analyze data to improve our services, website performance, and user experience.
3. Lawful Basis for Processing Personal Data
Under UK GDPR, we rely on the following lawful bases to process your personal data:
Consent: For marketing communications and cookies, we will obtain your consent.
Contractual necessity: We process personal data to perform a contract with you, such as providing locksmith services or processing payments.
Legal obligation: We may process personal data to comply with legal obligations (e.g., tax laws or regulatory requirements).
Legitimate interest: For purposes such as improving our services and website, fraud prevention, and ensuring security, where such interests are not overridden by your data protection rights.
4. How We Share Your Information
We do not sell or trade your personal data. However, we may share your information with:
Service providers: We may share data with third-party service providers who assist us with payment processing, website hosting, and IT support, under strict confidentiality agreements.
Business partners: If necessary to provide the services you’ve requested (e.g., subcontractors or partners assisting with larger jobs).
Legal authorities: When required by law, court order, or government regulation.
In case of a business transfer: If our business is sold or merged, your information may be transferred to the new owners under the same terms as outlined in this policy.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations. Typically, we retain:
Customer records: For 6 years after our last interaction for legal and tax purposes.
Payment information: Only for as long as necessary to complete the transaction or as required by law.
6. Security of Your Information
We take appropriate security measures to protect your personal data against unauthorized access, loss, or damage. These measures include encryption, secure payment gateways, firewalls, and regular security audits. However, no online transmission can be guaranteed to be completely secure, so while we strive to protect your personal data, we cannot ensure its absolute security.
7. Your Data Protection Rights
You have the following rights under the UK GDPR:
Access: You have the right to request access to the personal data we hold about you.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure (Right to be Forgotten): You can request that we delete your personal data when there is no legitimate reason for us to keep it.
Restriction: You have the right to request the restriction of processing your data in certain circumstances.
Data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Objection: You may object to the processing of your personal data for direct marketing or other legitimate interests.
Withdraw consent: You can withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at [Your Email Address]. We will respond within 30 days.
8. Cookies
Our website uses cookies to collect information about your browsing activities. Cookies help us improve our website and provide a better user experience. For detailed information about how we use cookies, please refer to our Cookie Policy.
9. Third-Party Links
Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The latest version will always be posted on our website, and we recommend that you review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
1 on call service limited
Address: 182 High Street North
London, E6 2EJ
Email: [email protected]
Phone: 03300535027